Request a Return

Return requests must normally be registered within 14 days of receiving the product.

Submitting a return request does not automatically approve a return, refund, replacement, credit or other compensation. DcomPartner will review the information provided and contact the customer with further instructions.

Do not send your product to DcomPartner until your return request has been reviewed and you have received return instructions.

Your details

First name *

Last name *

Email address *

Telephone number *

Address

Street address *

Address line 2 (optional)

Postal code *

City *

State/region (where relevant)

Country *

Order and delivery

Order number *

Shipping / tracking ID of the delivery you received *

The tracking reference for the parcel that was delivered to you — not a return shipment.

I don't have a tracking number

Carrier (optional)

Purchase date (if available)

Date product was received *

Sales channel *

Products

Add every product this return request concerns. Each product is recorded separately, so its condition and reason can differ.

Product 1

Product name *

Product ID / SKU *

Quantity *

Serial number (if applicable)

Batch number (optional)

Manufacturing number (optional)

Other identifying information (optional)

Packaging status *

Opened? *

Used? *

Installed? *

Product condition *

Reason for returning this product *

Anything specific to this product (optional)

Reason for your return request

Main reason *

Describe the problem and the reason for your return request *

Please explain clearly what happened, what is wrong, when you discovered the problem and any other relevant circumstances.

Photographs and documents

At least one photograph is required. Good photographs are the fastest way for us to reach a decision without coming back to you with questions. A PDF on its own is not enough.

Maximum 8 MB per file. Up to 10 files. Accepted formats: JPG, PNG, HEIC and PDF.

The product

The packaging

The shipping label

The damage or problem

Serial number / product identification

Before you submit

I confirm that the information I have provided is correct.

I understand that submitting this request does not automatically approve a return, refund or replacement.

I understand that I must wait for instructions from DcomPartner before sending the product back.

I confirm the date on which I received the product.

I understand that DcomPartner may request additional information before making a decision.

I consent to DcomPartner processing the personal information in this request in accordance with the privacy policy. Privacy Policy — DOC-POL-001 v1.0

Do not send your product to DcomPartner until your return request has been reviewed and you have received return instructions.

Returns

Request a Return

Your details

Address

Order and delivery

Products

Product 1

Reason for your return request

Shipping or delivery problem

Photographs and documents

Before you submit

Frequently Asked Questions